SMS Program

SMS Terms & Consent

How Soapd uses text messaging, what you'll receive, and how to opt out at any time.

Last updated: May 11, 2026

1. Program description

Soapd LLC ("Soapd," "we," "us") operates a two-sided mobile marketplace for on-demand car care services (detailing, oil changes, window tinting, tire services) in Arizona. The Soapd SMS program sends transactional and service-related text messages to customers and independent service providers ("pros") who use the Soapd mobile app.

Messages are sent from +1 (520) 535-1861.

2. How you opt in

You opt in to receive SMS messages from Soapd in any of the following ways:

a. In-app sign up (primary method)

When you create a Soapd account in the iOS or Android app, you enter your mobile phone number on the account creation screen. Directly beneath the phone number field, the following disclosure is shown:

In-app disclosure

By creating an account, you agree to receive transactional SMS messages from Soapd at the number you provided, including booking confirmations, status updates, and account notifications. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe, HELP for help. See our SMS Terms and Privacy Policy.

You must affirmatively tap the "Create Account" button to submit your information. No SMS messages are sent before account creation is completed.

b. Booking a service

When you book a service through the Soapd app, your existing account phone number is used for booking-related SMS. The opt-in granted at sign-up covers all booking-related transactional messages.

c. Pro onboarding

Service providers who apply to become Soapd pros enter their phone number when registering through the Soapd Pro app and agree to receive SMS related to their pro account, job assignments, and payout status. The same disclosure shown above applies.

3. Types of messages you will receive

Booking confirmations when a customer books a service
Pro accepted notifications when an independent service provider accepts a booking
Arrival and ETA updates when the pro is on the way
Service completion notifications and receipt links
Subscription reminders for recurring service plans
Account messages such as payment receipts, refunds, and cancellations
Support responses if you contact us

Soapd does not send marketing or promotional SMS at this time.

4. Sample messages

Booking confirmation

Soapd: Your booking with [Pro Name] is confirmed for [Date] at [Time]. View details: soapd.app/i/abc123. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Pro on the way

Soapd: [Pro Name] is on the way and should arrive in about 15 min. Track: soapd.app/t/abc123. Reply STOP to opt out, HELP for help.

Service complete

Soapd: Your service is complete. Receipt: soapd.app/i/abc123. Thanks for using Soapd. Reply STOP to opt out, HELP for help.

5. Message frequency

Message frequency varies based on your activity. A typical customer receives 2 to 6 messages per booking. Pros may receive more depending on active job volume.

6. Costs

Soapd does not charge you for SMS messages. Message and data rates may apply from your mobile carrier.

7. How to opt out (STOP)

You can opt out of Soapd SMS at any time by replying STOP to any message from +1 (520) 535-1861. After you reply STOP, you will receive a one-time confirmation message and no further SMS will be sent to your number.

Opt-out confirmation

Soapd: You have been unsubscribed and will receive no more messages from this number. Reply START to opt back in.

You can also opt out by emailing support@soapd.app with the subject line "SMS opt out" and the phone number you want removed.

8. How to get help (HELP)

Reply HELP to any Soapd SMS to receive support information, or contact us directly:

HELP auto-reply

Soapd: For help, email support@soapd.app or call (520) 461-3386. Reply STOP to opt out. Msg & data rates may apply.

Email: support@soapd.app
Phone: (520) 461-3386

9. Privacy

Soapd will not share, sell, or transfer your mobile number, SMS opt-in data, or consent information to any third party or affiliate for marketing or promotional purposes. SMS opt-in data is used only to deliver the service-related messages described above.

Read the full Privacy Policy and Terms of Service.

10. Supported carriers

The Soapd SMS program is available on major U.S. wireless carriers including AT&T, Verizon, T-Mobile, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.

11. Contact

Soapd LLC
Tucson, Arizona
Email: support@soapd.app
Phone: (520) 461-3386